FAQ

Once your order ships, we’ll send you an email with tracking info. Can’t wait? Neither can we!

Please email love@sweetmonkfruit.co right away if you need to cancel. If your order hasn’t shipped yet, we’ll try to stop it. If it’s already on its way, we unfortunately can’t cancel it.

Orders are processed in 1 business days. Delivery times are:

• 5–10 business days

Shipping times may vary during holidays or high-volume periods.

Yes!

• Free shipping on orders over $99 CAD
  
• Free shipping on orders over $115 USD

At the moment, we ship to Canada and the USA only, but global shipping is on our roadmap!

Reach out to us within 3 business days of receiving your order and we’ll make it right.

You can find the nutrition facts, ingredients, and suggested usage amounts for SweetMonkfruit on each product page or the back of your pouch. We also have a conversion chart to help you use the right amount in recipes.

We’re here to help! Send us an email at love@sweetmonkfruit.co, or message us directly on Instagram @sweetmonkfruit.co

We’re working on it! While we don’t currently offer individual samples, our smallest pouch size is a great way to try SweetMonkfruit for the first time.

We don’t offer subscriptions just yet, but we plan to as we expand our product line. Stay Tuned!

It depends on the product. Each SweetMonkfruit blend has a different level of sweetness compared to sugar. Please refer to the Sweetness Index on our website or check the back of your pouch for exact sugar equivalency and usage instructions.

SweetMonkfruit is made from fresh monk fruit grown in the Yanshan district of China, where it’s carefully harvested from the vine, refined, and packaged to preserve its natural sweetness.

Yes, SweetMonkfruit is a natural sweetener free from sugar, stevia, or artificial additives. But as with any dietary product, consult with your child’s doctor if you have specific health concerns.

SweetMonkfruit does not contain xylitol and is generally considered pet-safe in small amounts. That said, always consult your vet before feeding your furry friend anything not made for pets.

SweetMonkfruit is gluten-free, dairy-free, allergen-free, vegan, non-GMO, and made in a facility that does not process nuts. Our ingredients are carefully selected to suit most dietary needs.

SweetMonkfruit is made in the Yanshan district of China, where the fruit is harvested and refined at the source. It is then packaged in Canada under strict quality control to ensure freshness, safety, and purity in every pouch.

We think you’ll love it—but if you don’t, email us at support@sweetmonkfruit.co within 30 days. You may need to return the product to receive a refund. Return shipping is the buyer’s responsibility.

If your order hasn’t shipped yet, we’re happy to make changes. Please email us immediately at love@sweetmonkfruit.co

If it’s already on the way, we can’t accept exchanges for safety reasons. Contact us and we’ll give you a discount code for your next order.

We're always open to new business opportunities. Please email us at love@sweetmonkfruit.co